Reference

Privacy policy: what we collect and how we protect it

We collect what we need to run your account, process bKash, Nagad and Rocket transactions, and keep the platform secure.

Account securityPayment privacyData requestsRegional complianceContact options
7444 bad Privacy policy: what we collect and how we protect it
DATA HANDLING

How we protect and manage your information

We encrypt payment details, use secure authentication for bKash, Nagad and Rocket transactions, and restrict internal access to personal data on a need-to-know basis. Session tokens expire after inactivity; withdrawal requests trigger additional identity checks to prevent unauthorized access.

What we collect

Mobile number, payment identifiers for bKash, Nagad, Rocket, device type and IP address, login timestamps, transaction history, and game activity. We collect only what we need to verify identity, process payments and operate your account.

How we use it

To confirm account ownership, clear deposits and withdrawals, detect unusual activity, respond to support requests, and comply with record-keeping obligations. We do not use your data for third-party advertising or sell it to data brokers.

Cookies and tracking

We use session cookies to keep you logged in, functional cookies to remember language and wallet preferences, and analytics cookies to understand which pages and games are most used. You can disable non-essential cookies in your browser settings.

Your rights

Request a copy of your data, ask us to correct errors, request deletion after account closure, and withdraw consent for optional uses. For requests that require identity verification, contact support with your registered mobile number and account reference.

PRIVACY ENQUIRIES

How to contact us about your data

Reach our privacy and account team for data requests, consent changes, or questions about what we collect. We handle access requests, correction requests and deletion enquiries through the same support channels that manage account and payment issues.

Team online

Live chat

Open the chat widget in your account dashboard or on the home page. Privacy questions go to our data team; we respond with your account reference and the information you requested or the action we took.

Email support

Send data requests or privacy questions to the support email shown in your account footer. Include your registered mobile number so we can verify your identity before releasing account information or making changes.

Account settings

View and update your contact details, payment preferences and notification settings directly in the account panel. For data export or deletion requests that need manual review, use live chat or email.

Common questions about data and privacy

We collect your mobile number, payment details for bKash, Nagad or Rocket, device information, and IP address. This lets us verify your identity, process deposits and withdrawals, and secure your account against unauthorized access.

We keep active account records for as long as your account is open, plus the retention period required by financial and operational regulations after closure. Transaction logs are archived securely and deleted according to our data retention schedule.

Yes. Contact our support team via live chat or email with your registered mobile number. We verify your identity, then provide a copy of your account data, payment records and activity logs within the timeframe set by applicable rules.

We share payment information only with the processors and wallet providers needed to complete bKash, Nagad and Rocket transactions. We do not sell or share your data with marketing companies or data brokers.

Contact support and request account closure. We close your account, stop new activity, and delete or anonymize your data according to our retention policy. Some transaction records may be kept for regulatory compliance even after deletion.

We use session cookies to keep you logged in, functional cookies for language and wallet preferences, and analytics cookies to measure site usage. You can disable non-essential cookies in your browser; essential session cookies are required for login.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.